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I was in Reading for a family visit and brought a senior to CVS on the first day of the kiosk rollout. I was grateful and pleased to see that there was assistance with the rollout; that the senior was able to easily learn the process; and that stated concerns about mobility access had been considered and incorporated by making disability placard parking free without use of kiosk or app.
I would suggest that any future improvement in signage include the suggestion to use a cell phone to take a picture of the license plate for use at the kiosk. And I cannot speak to the concerns and experience of retailers. I don’t think an evaluation of whether something is working as intended or has room for improvement is at all a bad thing – I’d love to see more legislation come with sunset dates or at least a requirement of evaluation for unintended consequences as a condition of renewal! However, I commend the town on its onboarding process for residents and visitors.
Well done and thank you,
Nona Childress
Salinas, CA
